Last updated: May 13, 2026

Overview

This website is operated by MARCUS ELIZABETH. Throughout the site, the terms “we”, “us” and “our” refer to MARCUS ELIZABETH. MARCUS ELIZABETH is a Netherlands-based perfume house offering perfumes, candles, samples, discovery sets, pre-orders and related fragrance products through this website. By visiting our website, placing an order, creating an account, subscribing to our communications or otherwise using our website, you agree to these Terms of Service, together with our Privacy Policy, Return Policy, Pre-Order Terms and any other policies made available on this website. Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use our website or purchase products from us. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

1. Company information

Trade name: MARCUS ELIZABETH
Legal form: Sole proprietorship / Eenmanszaak
Registered address: Van Ostadestraat 291-3, 1073 TR Amsterdam, The Netherlands
KvK number: 60246693
VAT number: NL003349632B15
Email: info@marcuselizabeth.com
Phone: +31 6 82 85 63 33
Website: marcuselizabeth.com

2. Online store terms

By using this website, you confirm that you are legally capable of entering into a binding agreement. You may not use our website or products for any unlawful, fraudulent or unauthorised purpose, and you may not interfere with the security, operation or functionality of the website, including by transmitting viruses, malware or harmful code. We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that misuse, fraud, unlawful activity or a breach of these Terms has occurred.

3. Products

MARCUS ELIZABETH offers fragrance-related products, which may include extrait de parfum, perfumes, candles, samples, discovery sets, travel sizes, pocket sizes, pre-order products, limited editions and gift cards or digital gift products where available. Some products may be available exclusively online, in limited quantities or for a limited time only.

We aim to describe and display our products as accurately as possible. However, product images, packaging colours, bottle appearance, label details and visual presentation may vary slightly depending on screen settings, lighting, production batches or design updates. Fragrance is personal and subjective. Product descriptions, scent notes, olfactive families, mood descriptions and usage suggestions are provided to help guide your purchase, but they do not guarantee that a fragrance will meet your personal expectations.

4. Product safety and use

Our products must be used only as intended and in accordance with any instructions, warnings or information provided with the product or on the packaging. Perfumes and fragrance products may contain alcohol, fragrance compounds and allergens. Candles involve heat and flame and must be used responsibly. You agree to use our products safely and responsibly, including by following any applicable warnings: keep away from heat, sparks, open flames and direct sunlight where applicable; keep out of reach of children and pets; avoid contact with eyes; do not ingest; discontinue use in case of irritation; burn candles only within sight and away from flammable materials; and follow candle safety instructions carefully. Nothing on this website should be interpreted as medical, dermatological or professional health advice.

5. Prices and payment

All prices are shown in euros unless stated otherwise. Prices may include VAT where applicable. Shipping costs, duties, taxes or other charges may be added or displayed during checkout, depending on your delivery location and the nature of your order. We reserve the right to change product prices at any time. Price changes do not affect orders that have already been confirmed, unless there has been an obvious error in the displayed price. Payment must be completed through the payment methods offered at checkout. Orders are processed only after payment has been successfully completed or authorised.

6. Orders and order acceptance

When you place an order, you are making an offer to purchase the selected products. After placing an order, you may receive an order confirmation by email. We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases of product unavailability, suspected fraud or abuse, incorrect pricing or product information, payment issues, delivery restrictions, unusually large quantities, or orders that appear to be placed by unauthorised resellers or distributors. If we cancel an order after payment has been made, we will refund the amount paid, unless another lawful solution applies.

7. Billing, account and delivery information

You agree to provide accurate, complete and current information when placing an order or creating an account. This includes your name, billing address, shipping address, email address, phone number, payment information and any other information required to process and deliver your order. MARCUS ELIZABETH is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by you.

8. Shipping and delivery

We aim to process and ship orders as carefully and efficiently as possible. Delivery times are estimates and may vary depending on product availability, destination, courier service, customs processing, weather, public holidays or other circumstances outside our control. For international orders, you may be responsible for import duties, taxes, customs charges or other local fees. These charges are not always included in the product price or shipping fee and may be collected by the courier, customs authority or local government. Certain fragrance products may be subject to transport restrictions because perfumes can be classified as flammable goods. This may affect delivery options, shipping destinations or delivery times.

9. Pre-orders

Some products may be offered as pre-orders. A pre-order allows you to order a product before it is produced, restocked or officially released. Pre-order products may have estimated release dates or shipping periods. These dates are estimates and may change due to production, packaging, compliance, supplier, logistics or other operational factors. Specific pre-order terms may apply and will be made available on our website or during checkout. If there is a conflict between these Terms and our Pre-Order Terms, the Pre-Order Terms will apply to the pre-order.

10. Returns and right of withdrawal

If you are a consumer in the European Union or the Netherlands, you generally have the right to withdraw from an online purchase within 14 days after receiving the product, without giving a reason. After notifying the seller of withdrawal, consumers generally have another 14 days to return the product. Our Return Policy explains how returns, refunds and exchanges are handled.

Due to the nature of our products, opened, used or unsealed perfumes, samples, discovery sets, candles or other scented products may not be eligible for return where they cannot be resold for hygiene, safety or quality reasons. This does not affect your statutory rights if a product is defective, damaged or incorrectly delivered. Please review our Return Policy before placing an order.

11. Defective, damaged or incorrect products

If you receive a defective, damaged or incorrect product, please contact us as soon as possible at info@marcuselizabeth.com. Please include your name, order number, a short description of the issue, clear photos of the product and clear photos of the packaging and any visible damage. We will assess the issue and, where appropriate, offer a suitable solution in accordance with applicable consumer law.

12. Product availability, limited editions and discontinuation

Some MARCUS ELIZABETH products may be produced in small batches, limited editions or seasonal releases. We reserve the right to limit available quantities, discontinue products, change product packaging, update product names, descriptions or prices, and modify or withdraw limited editions, campaigns or offers. We are not liable if a product becomes unavailable, provided that any paid order that cannot be fulfilled is refunded or otherwise resolved in accordance with applicable law.

13. Intellectual property

All content on this website belongs to MARCUS ELIZABETH or is used with permission. This includes brand names, product names, fragrance names, product descriptions, copywriting, photography, graphics, packaging designs, logos, visual identity, website design, text, images and other content. You may not copy, reproduce, modify, distribute, sell, exploit or use any part of our website, brand identity, product names, images or content without our prior written permission.

14. User comments, reviews and submissions

If you submit reviews, comments, feedback, suggestions, images or other content to us, you confirm that the content is accurate to the best of your knowledge, does not violate the rights of any third party, is not unlawful, offensive, misleading, defamatory or harmful, and that you have the right to share the content with us. You allow us to use, reproduce, publish, translate, edit and display such content for purposes related to our business, including customer service, product improvement, marketing and website content, unless otherwise agreed or prohibited by law. We may remove or refuse content that we consider inappropriate, unlawful, misleading or inconsistent with our brand or policies.

15. Personal information

Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store and share personal information.

16. Third-party tools and links

Our website may include third-party tools, apps, payment providers, shipping services, social media features or links to external websites. These third-party services may be subject to their own terms and privacy policies. We are not responsible for the content, accuracy, availability, security or practices of third-party websites or services. Your use of third-party tools or websites is at your own risk.

17. Errors, inaccuracies and omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions, including in relation to product descriptions, scent notes, prices, promotions, availability, shipping costs, delivery times, product images or stock status. We reserve the right to correct errors, update information or cancel orders where legally permitted, including after an order has been submitted, if information on the website was inaccurate. This does not affect your statutory consumer rights.

18. Prohibited uses

You may not use our website or its content for unlawful or fraudulent purposes; to violate applicable laws or regulations; to infringe our intellectual property rights or the rights of others; to submit false, misleading or harmful information; to upload or transmit viruses, malware or harmful code; to collect or track personal information of others without permission; to spam, scrape, crawl, phish or interfere with the website; to harass, abuse, defame, threaten or discriminate against others; to interfere with the security or functionality of the website; or to misuse our brand, products, images, content or services. We reserve the right to restrict or terminate access to our website if these prohibited uses are violated.

19. Disclaimer

We aim to provide a reliable, secure and enjoyable shopping experience. However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available. We may temporarily suspend or restrict access to the website for maintenance, updates, security or operational reasons. Product information is provided with care, but fragrance perception is subjective and may vary from person to person. Nothing in these Terms excludes or limits liability where this would be unlawful under applicable law, including liability for intentional misconduct, gross negligence or statutory consumer rights.

20. Limitation of liability

To the fullest extent permitted by applicable law, MARCUS ELIZABETH is not liable for indirect, incidental or consequential damages arising from your use of the website or products, including loss of profits, loss of data, business interruption or reputational damage. Our liability for direct damages is limited to the amount paid by you for the relevant product or order, unless applicable law requires otherwise. Nothing in these Terms limits your mandatory rights as a consumer under Dutch or EU law.

21. Indemnification

You agree to indemnify and hold MARCUS ELIZABETH harmless from claims, damages, losses, liabilities and expenses arising from your breach of these Terms, your misuse of the website, your violation of applicable law or your infringement of third-party rights. This provision applies only to the extent permitted by applicable law and does not limit your statutory consumer rights.

22. Changes to the website and services

We may update, change, suspend or discontinue parts of the website, products, services, features or content at any time. We are not liable for changes, suspensions or discontinuation of the website or any part of it, except where applicable law provides otherwise.

23. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our business, products, website, legal obligations or operational practices. The most current version of these Terms will be available on this page. Changes do not affect orders already accepted, unless required by law or unless the change is more favourable to you.

24. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue to apply.

25. Entire agreement

These Terms, together with our Privacy Policy, Return Policy, Pre-Order Terms and other policies referenced on our website, form the entire agreement between you and MARCUS ELIZABETH regarding your use of the website and purchases from our store.

26. Governing law

These Terms and any separate agreements through which we provide products or services to you are governed by the laws of the Netherlands. If you are a consumer residing in the European Union, you may also benefit from mandatory consumer protection rules in your country of residence.

27. Complaints and contact

If you have questions, concerns or complaints about these Terms, your order or our products, please contact us at MARCUS ELIZABETH, Van Ostadestraat 291-3, 1073 TR Amsterdam, The Netherlands, via info@marcuselizabeth.com. We aim to respond within 2 business days.