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Returns

Returns are possible within 15 days. To process any returns, we require a receipt or proof of purchase whereas the product needs to be unused & in original packaging. To start the return process, please contact us first at info@marcuselizabeth.com.


There are certain situations where only partial refunds are granted (if applicable) 
- Items with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery


Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@marcuselizabeth.com. 


Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange an item, please send us first an email at info@marcuselizabeth.com.



Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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