To check the status of your order, please visit account, sign in to your account and click order history tab. Incomplete payments will automatically be canceled after three days.
Once you complete making a payment, tracking information will be informed by email within 24 hours based on business days, then you may begin tracking the day after.
Shipping Country And Duration (DHL)
We offer free worldwide climate neutral shipping through our partner DHL Express (GoGreen) with a minimum purchase of €200.
We ship from our warehouse in The Netherlands. Actual shipping duration may vary depending on possible national public holidays and COVID-19 but are normally:
- Shipping within The Netherlands: 1-3 business days
- Shipping to Europe: 5-7 business days
- Shipping to North America and Asia: 7-14 business days
IMPORT DUTY AND TAX
When shipping within Europe, duties and taxes are included in the sale price. Outside Europe, customers are responsible for possible duties and taxes imposed by local customs.
Shipping Address Amendments
If you would like to amend your shipping address, please contact us immediately by email (firstname.lastname@example.org).
However, we may not amend once the product has already been shipped.